User ID (Send by SMS)

NPWP Number insert without '-'

Terms and Conditions

Registration

  1. Corporate customer make a registration for Corporate Banking System at the Office branch Hana Bank. After registered by filling application request form, customer will get an userID through SMS.
  2. Customer should visit Hana Bank website (https://myhana.co.id atau http://hanabank.co.id/cbs) to activate Corporate Banking System facility. On the website, customer will input userID and NPWP.
  3. After userID and NPWP has been validated, Customer can make own password for Corporate Banking System.
  4. Customer as a Corporate Banking System’s user own 1 (one) userID and password which can be used to login to the Corporate Banking System.
  5. For the security transaction, customer will be asked to select a picture, colour, and input a name. This image will be used as a anti-phising and more protection for Hana Bank’s customer.

Facilities

  1. The existing facilities in the Corporate Banking System can be used for every Hana Bank customer. Corporate customer who act as admin users can choose a menu that can be accessed by each operator user according to the company’s needs.
  2. Changes to the facilities and transactions contained in the Corporate Banking System will be notified to the customer in written form through the website ((https://myhana.co.id), at least 30 (thirty) calendar days before the effective date.
  3. With some considerations, Hana Bank may change a manual for Corporate Banking System. Changes will be informed to the customer through website (https://myhana.co.id), no later than thirty (30) calendar days before effective date.

User ID and Password

  1. UserID, password, and hard token are confidential and can be only used for customer who have authorization to make transaction.
  2. The Customer is not allowed to intentionally lend or provide an userID, password and hard token to other people and customer is responsible for the confidentiality of the userID and password.
  3. The customer is not allowed to save or record the userID and password to any media, such as paper, cellular phone or computer that can be easily accessed by others.
  4. Customer must change password periodically.
  5. Hana Bank employees will never ask for customer information related to userID and password. Please be careful of fake notifications.
  6. The Customer releases Hana Bank from any lawsuits caused by the leaking of the confidentiality of the userID and password, as well as the Customer's negligence.
  7. All order, transaction, and communication based on the use of User ID and password are fully responsibility of the account’s owner.

Account

  1. Customer Account is data for accounts in 1 (one) CIF Customer.
  2. Customer accounts using the Corporate Banking System must be active and registered in the bank system to be accessed in the Corporate Banking System.

Limit

  1. For every change in facility/benefit/transaction limit that will be/has been felt by the Customer, it must be submitted orally and in writing at least 30 (thirty) working days before the change becomes effective.
  2. Corporate customers using the Corporate Banking System can submit a request to increase the transaction limit to the bank in accordance with the applicable criteria and conditions.

Hard Token

  1. Every Customer is required to use hard tokens for financial transactions.
  2. Hard Token holders are Corporate Banking System users who are appointed as user approvers and admins.
  3. Hard tokens are used by the user approver when executing financial transactions to get a dynamic authorization code/PIN. Hard tokens cannot be used for other purposes than for financial transactions that have been determined by Hana Bank.
  4. When registered, customer will receive 2 (two) hard tokens for free. If there is an additional fee, it will be charged according to the applicable rates and fees.
  5. The customer is required to return the hard token upon account closing.
  6. If there is an error or misuse of the hard token by the Hard Token Holder or other parties who are not responsible as a result of the Customer's negligence, the Bank is released from all kinds of claims.
  7. If the Customer loses, is damaged, or the hard token expires, the Customer can request a token replacement to the Bank and a fee will be charged according to the applicable rates and fees.
  8. Hard Token Holders are hereby bound and subject to the provisions governing the use of tokens regulated by Hana Bank and all changes in any form which will be notified in advance by Hana Bank to Hard Token Holders in any form and through any means.
  9. Hard token will be blocked if the customer enters the wrong OTP (One Time Password) 5 (five) times.
  10. If there is a change in the appointment of the hard token holder for the admin user and approver, the customer is required to come to the branch. Then the branch will make changes to the settings (change of authority for the 2 (two) User ID. Hard tokens will not be exchanged because they are attached to the User ID.

Access

  1. Customers can access Corporate Banking System services on the website www.myhana.co.id
  2. Customers can access the Corporate Banking System service by entering the UserID and Password or by entering the UserID and OTP Pin.

Transaction

  1. The Customer cannot cancel all transactions with today's effective date which has been authorized by the Customer using a hard token and has received a "submit" confirmation from the Customer, because at the same time Hana Bank immediately processes the instruction.
  2. For transactions with a future effective date, if it has been approved by the last line approver, it cannot be canceled.
  3. For every instruction from the Customer for a successful transaction by Hana Bank, the Customer will receive proof of the transaction in the form of a reference number as proof that the transaction has been carried out by Hana Bank.
  4. For every financial transaction, the system will confirm the data that has been recorded in the Corporate Banking System and the customer has the opportunity to correct or cancel the data.
  5. The truth or error of data recorded in the Corporate Banking System is entirely the responsibility of the customer. The customer is responsible and obliged to ensure the correctness and completeness of transaction instructions through the Corporate Banking System. The Bank is not responsible for any consequences arising from incomplete, unclear data or inaccuracy of instructions from customers.

Cell Phone Number

  1. Customers are required to register their cellular phone number for purposes related to Corporate Banking System services.
  2. Customers are required to register their cellular phone number for purposes related to Corporate Banking System services.
  3. Misuse of cellular phone numbers registered with the Corporate Banking System service is entirely the responsibility of the Customer.

Administration Fee

  1. Hana Bank has the right to debit transaction fees charged for using the Corporate Banking System.
  2. Debit for the use of the Corporate Banking System service facility will be charged to the main account registered by the Customer. If the main account is closed, the fees will be debited through another account.
  3. Changes in administrative costs that will be / have been felt by the Customer, are submitted orally and in writing by the Bank at least 30 (thirty) working days before the change becomes effective.

Force Majeure

  1. The Customer will release the Bank from all claims, if the Bank is unable to carry out transactions from the Customer either partially or completely due to events or causes beyond the control or ability of the Bank, including but not limited to natural disasters, wars, riots, circumstances equipment, systems or transmissions that are not functioning, electricity disturbances, telecommunication disturbances, government policies, and other events or causes beyond the control or ability of the Bank.
  2. The Bank is not responsible if there is damage to the Corporate Banking System application caused by Customer error or other causes such as: viruses, power outages, broken cables, damage to computer hardware and others.

Termination of Service

  1. The customer submits an application for termination of the Corporate Banking System service by filling out the form provided by the Bank through the nearest Hana Bank branch office.
  2. The customer closes all accounts at Hana Bank.
  3. There is a written report from the Customer regarding the alleged or known UserID, password and token by another party.
  4. The Bank has experienced a disturbance so that it stops the provision of these services by giving notification to the Customer both verbally and in writing.
  5. The Bank finds that there has been misuse of accounts by the Customer in relation to a violation of law.
  6. Hana Bank has the right at any time to change, complete or replace these terms and conditions with prior notification by Hana Bank to the Customer in any form and through any means. Any changes to these terms and conditions are binding on the Customer.